The U.S. Department of State is conducting a pilot program allowing U.S. citizens residing in Poland and Ukraine (those who can pick up the passport in Poland or have it delivered to a Polish address) to pay for a DS-82 U.S. Passport Renewal Application online. Beginning March 27, 2022, adult passport renewal applicants in these countries wishing to pay the application fees online via electronic funds transfer from a U.S. based bank account, U.S. or international credit or debit card, Amazon Pay, or PayPal may do so. Paying online for a U.S. passport renewal through this mechanism allows you to mail your application to the U.S. Embassy in Warsaw of the U.S. Consulate in Krakow without the need to apply in person at the embassy or mail a bank check or money order. The process is also more convenient because you can apply 24 hours a day, seven days a week.
For more information on the pilot, please refer to the Frequently Asked Questions below.
Q: Who may participate in this pilot program?
A: You may be eligible to participate in this pilot program if you are an adult (16 years and older) who already has a 10-year U.S. passport book in your possession. You must be resident in Poland or Ukraine and have a mailing address in Poland.
Q: Can minors (younger than 16 years) participate in the Pay.gov pilot for DS-82 payment?
A: No. This pilot is only available for adults (16 and older) with a 10-year passport book that was issued 15 years ago or less. In order to apply for a minor’s passport, both parents must appear in person with the minor at a U.S. Embassy or Consulate.
Q: What if I don’t have a passport book? Can I still participate in the pilot?
A: No. To participate in the pilot, you must have in your possession a passport book that is valid for ten years. During the application process, you will be required to mail your current passport and your passport application to the U.S. Embassy or Consulate.
If you do not have your passport book in your possession, you must apply for a new one in person using a DS-11 passport application form.
Q: What do I need in order to pay online for my U.S. passport via Pay.gov?
You can pay the $130 fee by electronic check/transfer, credit/debit card, PayPal, or Amazon Pay on Pay.gov. This amount cannot be altered. You must pay the fee in U.S. dollars.
Q: Do I need special software or computer equipment to pay for my U.S. passport via Pay.gov?
A: No. All you need is a computer with internet access, or an internet enabled device. You will also need a printer.
Q: Is the online process safe?
A: Yes. The payment form on Pay.gov will be encrypted to ensure your personal information is secure.
Q: How do I know that my payment information is secure?
A: You will submit your application fee using Pay.gov, which more than 40 U.S. government agencies use to collect forms and payments. Pay.gov uses 128-bit SSL encryption to protect your transaction.
Q: Can I pay for more than one passport at a time in a single transaction on pay.gov?
A: No. You must complete a new payment form for each passport application.
Q: After a successful payment is made via Pay.gov for my passport renewal, where should I mail the email confirmation and completed DS-82 application?
A: Please mail your electronic payment confirmation, current passport, completed Pocztex shipment form, passport photo, and signed DS-82 application to the U.S. Embassy in Warsaw of the U.S. Consulate in Krakow.
If you are resident in Poland or Ukraine (and can collect the passport in Poland or have it mailed to a Polish address), please mail your documents to Warsaw or Krakow.
U.S. Embassy Warsaw
Attn: Consular – American Citizen Services
ul. Piękna 12, 00-539 Warszawa, Poland
U.S. Consulate Krakow
Attn: Consular – American Citizen Services
ul. Stolarska 9, 31-043 Krakow, Poland
Q: What are the steps for paying online for my U.S. passport renewal via Pay.gov?
1. Acknowledge the disclaimers and notices;
2. Verify your eligibility;
3. Visit the Pay.gov link;
4. Pay for the U.S. passport;
5. Await email confirmation for passport payment;
6. Print email confirmation of passport payment;
7. Fill out DS-82 Application including signature and photo
8. Mail email confirmation for passport payment, signed DS-82 application, prior passport, completed Pocztex shipment form, and photo via mail/courier to the U.S. Embassy in Warsaw or U.S. Consulate in Krakow. For more details: Passport Renewal webpage
Q: How long will it take to receive my passport in the mail?
A: You should receive your passport by mail/courier within 2-3 weeks.
Q: How do I check the status of my DS-82 application?
A: You may contact the Consular Section at the U.S. Embassy in Warsaw by email at firstname.lastname@example.org or the Consular section at the U.S. Consulate in Krakow at KrakowACS@state.gov We ask that you wait at least five business days after mailing your documents to the U.S. Embassy or Consulate before sending an inquiry.