U.S. Citizen Services

For information about options to return to the United States, entry and exit requirements, and other restrictions, please follow the “COVID-19 Information” link below.

Enroll in STEP to receive urgent updates: https://step.state.gov/

The ACS units at the U.S. Embassy in Warsaw, the U.S. Consulate General in Krakow, and the U.S. Consular Agency in Poznan offer a range of services to citizens of the United States who are living or traveling in Poland.

The American Citizen Services Unit cannot respond to inquiries related to federal benefits.  For Social Security and other federal benefit matters, please contact Federal Benefits Unit.  In addition to contact information listed there, you may also reach them at the following numbers between 9:00 and 11:00 Mondays, Tuesdays, and Thursdays.

  • Warsaw +48 22 504 2112
  • Krakow +48 12 424 5128

The American Citizen Services Unit cannot respond to inquiries related to visa or immigration matters.  You can find information on visa processes at https://pl.usembassy.gov/visas/.  All U.S. visa and immigration questions should be sent to support-Poland@ustraveldocs.com.  You may also call +48 22 3071361, or access a live chat during certain hours at https://ustraveldocs.com/pl/en/contact-us.

At the U.S. Embassy in Warsaw appointments are required for all routine services.

At the U.S. Consulate General in Krakow appointments are required for all routine services.

At the U.S. Consular Agency in Poznań appointments are required for all services. Call +48 61 851 8516 to make an appointment.

Emergencies:

WARSAW: In case of an emergency, you may contact the ACS unit directly during normal working hours (8:30 a.m. to 5:00 p.m.) at +48 22 504 2784. Outside of normal working hours, please call +48 22 504 2000 and ask to speak to the Embassy Duty Officer. The duty officer is available only for emergencies regarding a U.S. citizen.  After hours assistance by the Embassy is limited.

KRAKOW: If you are an American citizen with an after-hours emergency, you may call the Krakow Duty Officer for assistance at +48 601 483 348. The duty officer is available only for emergencies regarding a U.S. citizen.  After hours assistance by the Consulate is limited.

Security Screening

All applicants must clear the security screening before entering the Consular Section. Please read more about the security screening at the Embassy.

Alerts and Messages

COVID-19 Information

See all Messages and Alerts for U.S. Visitors to Poland.