Enroll in STEP to receive urgent updates: https://step.state.gov/
Emergencies include:
- Death of a U.S. citizen, particularly when next of kin has not been notified
- Arrest of a U.S. citizen, when there are allegations of mistreatment
- Serious illness or injury
- Child abduction in progress
- Victims of Crime
For emergencies related to immediate safety and security concerns, contact local emergency response services:
From cell phones: 112: Operator for Emergency Services
From fixed phones: 999: Ambulance, 998: Fire Brigade, 997: Police, 9633: Road Emergency
From mobile phones: remember to dial the local code before the number, for example: 22 – 997 to call the police in Warsaw.
Reporting Death, Arrest, Illness, Injury or Missing U.S. Citizen
For Warsaw, use our U.S. Citizens Services Navigator to find the answer to your question or receive instructions for contacting us.
For Krakow, email KrakowACS@state.gov following the instructions below with as much of the following information as possible:
USE THIS SUBJECT LINE: E11 – NAME OF U.S. CITIZEN
- Full name of the U.S. citizen
- Date of birth of the U.S. citizen
- Passport number of the U.S. citizen
- Location of the U.S. citizen
- Indicate: Death, Arrest, Illness, Injury, or Missing U.S. citizen
- Name and contact information of the next of kin of the U.S. citizen
- Your full name and contact phone number
- Any further information that you find important
For emergencies requiring immediate assistance:
WARSAW: During business hours (8:30 a.m. to 5:00 p.m.) +48 22 504 2784
After Hours and Holidays +48 22 504 2000
From the U.S. During Working Hours +011 48 22 504 2000
From the U.S. After Hours +011 48 22 504 2000
KRAKOW: During business hours (8:30-12:00 1:00-3:00) +48 12 424 5100
After Hours and Holidays +48 22 504 2000
POZNAN: During business hours (MWT 9:00-2:00) +48 61 851 8516
For information on non-emergency services please go to American Citizen Services.
For more information, including what we can and cannot do in a crisis, visit our Emergencies section.
Note: Poland is 6 hours ahead of Washington, DC (EST)
Consulates and Embassy will be closed for Federal and Local National Holidays