Emergency Contact Information for U.S. Citizens

For information for American Citizens in Ukraine seeking to enter Poland, please visit the Ukrainian Information Page and read the latest messages and alerts. U.S. Citizens who need assistance entering Poland may call the following number: +48 22 504 2784

For information about options to return to the United States, entry and exit requirements, and other restrictions, please read the “COVID-19 Information” page.

Enroll in STEP to receive urgent updates: https://step.state.gov/


WARSAW: In case of an emergency, you may contact the ACS Unit directly during normal working hours (8:30 a.m. to 5:00 p.m.) at +48 22 504 2784. If you are calling from the U.S. dial 011 48 22 504 2784.

Outside of normal working hours, please call +48 22 504 2000. If you are calling from the U.S. dial 011 48 22 504 2000. These numbers are for emergencies concerning U.S. citizens only. They are not for visa inquiries and non-emergency situations.

KRAKÓW: The ACS Section in Krakow is open from 8:30 a.m. – 12:00 p.m. and 1:00 – 3:00 p.m., Monday through Friday, by appointment only excluding Polish and American holidays.  You may contact ACS Krakow at +48 12 424 5100.

If you are an American citizen with an after-hours emergency, you may call the Krakow Duty Officer for assistance at +48 601 483 348. This number is only for emergency situations.

POZNAŃ: The Consular Agency is open to the public except for U.S. and Polish holidays on Mondays, Wednesdays, and Fridays from 9 a.m. to 2 p.m. You may contact the Consular Agency at +48 61 851 8516.

For information on non-emergency services please go to American Citizen Services.

For information on what the Department of State can and cannot do in a crisis please go to Emergencies.